Healthcare

Healthcare

Providing the Empathetic Care Patients Need to Navigate the Global Health Crisis

Healthcare agencies around the world have been stretched beyond their limit. The COVID-19 crisis has impacted countries and communities around the world in unprecedented ways, forcing Healthcare administrators to proactively and safely manage new phases in a patient’s journey.

Learn more about our comprehensive COVID-19 Services

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A Global Need

The continued need for COVID-related services continues, and will persist throughout the next year – or even longer.

Read the exclusive white paper from industry expert, Peter Ryan, to better understand observations, trends, and recommendations from around the world.

Download White Paper
A Global Need

A Global Need

The continued need for COVID-related services continues, and will persist throughout the next year – or even longer.

Read the exclusive white paper from industry expert, Peter Ryan, to better understand observations, trends, and recommendations from around the world.

The Need for Telehealth Services Has Never Been Greater

The Need for Telehealth Services Has Never Been Greater

With community lockdowns and physical distancing requirements in place, Healthcare providers need to provide patient screenings online or via video conference. This dramatic shift requires additional resources to provide pre-screening, appointment scheduling, and patient follow up including delivering test results and conducting contact tracing. Virtual oversight and management of the full patient journey has become a public health necessity.

Teleperformance can help

Clients are Seeing Real Results

  • COVID-19 test scheduling and results notification services implemented for state-run organization in the US in just two weeks.
  • Proactive outreach to 5,000 high-risk US Medicare members for education on how to identify, prevent, and get tested for COVID-19.
  • COVID-19 support services for a European health ministry delivered in less than two weeks with 1400 agents trained to triage symptoms and provide testing guidance.
Comprehensive Services for Both

Comprehensive Services for Both Providers and Payers

  • COVID-19 Services to support inbound citizen and patient hotlines, and assist with coordinating Testing, Tracking, Tracing, and Vaccine Management
  • New member/patient enrollment, registration, and record management
  • Cost estimates
  • Member/patient eligibility and coverage
  • Member/patient correspondence – scheduling test results, prior authorizations, etc.
  • Claims Management, including indexing, processing, reviews, status appeals and grievances
  • Revenue Cycle Management including billing, coding, payment processing, adjustments, refunds, and collections
There's always more to explore

Teleperformance can help you redefine care through powerful innovation. Let our healthcare solutions elevate your business results.

Contact us

Teleperformance can help you redefine care through powerful innovation. Let our healthcare solutions elevate your business results.

Contact us
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