Everest Group named Teleperformance a Leader in PEAK Matrix® for Trust and Safety – Content Moderation Service Providers 2022 after evaluating 18 Trust and Safety key players. This recognition highlights Teleperformance’s contribution in making the internet a safer place for our clients, their customers, and their loved ones.

Teleperformance strengths include:

• Global delivery presence with extensive language capabilities and translation services in over 240 languages and more than 50 languages for content moderation services
  
  
• Investment in workforce management through the Intelligent Moderator Allocation Tool, which uses automation to allocate moderators to queues and improve productivity and quality
  
  
• Strategic partnerships to improve Teleperformance’s content moderation technology and services, and provide custom content moderation models and APIs to other businesses
  
  
• Extensive investment in policy management and tool development aimed towards gathering policy-level insights from moderators and managing policy updates