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Welcome to the

Customer Experience Lab!

Since 2013, we have analyzed customer behavior and preferences globally to help companies improve their customer experience. Click here to see insights about industries and to access downloadable materials.

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Titulo 1

Texto 1.

What's the relationship between ease of finding contact channels and loyalty?

Loyalty is 32% higher among consumers who thought it was easy to find contact channels compared to consumers who considered it difficult.

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