Who we are
Teleperformance in the United Arab Emirates (UAE) is the first virtual contact center in Europe, Middle East, and Africa, and was launched in February 2015
The virtual nature of the Dubai office helps clients connect with its representatives in meaningful ways, while saving the time and money associated with traveling to delivery sites. It enables Teleperformance clients in the Middle East to monitor customer service work taking place at the omnichannel, multilingual contact center in Cairo. Clients are able to view all workstations, listen to customer service calls, and observe high-quality customer experience management in real time using Teleperformance’s new Observer tool. Teleperformance’s opening of the Dubai office is a practical step to expand its footprint in the Middle East and better serve its multinational clients.
We deliver advanced digital business services through
Smarter Solutions
Seamless Operations
Global Scale with Local Expertise
A Culture of Caring
The right level of support at the right time, personalized
Digital Strategies
Intelligent Automation
Advanced Analytics
A Perfectly Balanced Approach
Teleperformance in the United Arab Emirates
We are trusted with billions of unique interactions worldwide.
Our team of interaction experts connects the biggest and most respected brands on the planet with their customers, always making sure that each interaction matters.